What Our Customers Say
What our customers say about us is true testament to the impact we have on lives every day. We love the applause and take on board all feedback to continually improve.
We would like to thank Lee-Anne Klaus at LJ Hooker for selling our home in Banora Point. Lee-Anne was professional, warm and caring in looking after our property. Lee-Anne was in contact with us every moment so we didn't have to chase her up like some other agents we have dealt with in the past. Our home sold in 8 days and great job achieving the price we were after. Lee-Anne correspond with us and the new buyer even on a Sunday morning, she went above and beyond her duties as a real estate agent. We would highly recommend Lee-Anne to anyone who is thinking selling a house, she will do a great job.
Les and Pam Newson
I was very impressed with the L J Hooker agents especially Daniel Alexander, who was willing to listen to my requests. I never felt any pressure of having to be on their books immediately. They had respect for my wishes which turned out to be a very good experience for me. They listened & were genuinely interested in my needs. I felt we were always on the same wavelength & they kept contact during the process once I had decided to put my property on the market. I would recommend them without hesitation. I would like to add that my association with Kristen Lonie was a match made in heaven. My contact with Kristen & visa versa was as a friend rather than an agent. She always put my needs first & foremost & nothing was too much trouble for her. We were always on the same wavelength & she was able to connect with the prospective buyers & give me much needed feedback after each showing. I couldn't have asked for a more sincere person to look after my property. I think my Mum was "up there" bringing us together. I will always be grateful to Kristen.
Lee-Anne Klaus recently sold our family home at Highland Drive, Terranora. I have purchased and sold a number of homes in the past and we feel that she went above and beyond to accommodate our requests and she respected our home like it was her own. Our property was sold within 7 weeks and she achieved a great result for us after some difficult negotiations to finalize the deal. If you are thinking of selling your home we would not hesitate to recommend Lee-Anne – she works extremely hard and is a genuine honest person that we found very easy to work with.
I cannot speak highly enough of Kristen Lonie. We were dealing with the property of my parents both
deceased in 1 month. Her compassion and understanding, commitment to detail, effort and time were second to none. Extremely hard working and always available to answer any concerns very cheerfully. Extremely committed agent we could not have chosen any better. We took her advice and the property was sold in three weeks.I would certainly recommend Kristen to anyone. Thanks very much for all your efforts.
Steve Harrison and Judy Seitas
Hi Dan, I was just talking to Brian about our unit you guys are looking after for us and we are so happy with the service from your team. Over the last 10 years of renting it out we have never felt so comfortable that things are taken care of. Thanks to you and your awesome team!
I feel so grateful & fortunate to have teamed up with such an exceptional agent for my recent home purchase. Aleisha is a truly dedicated, efficient & personable agent whose professionalism and communication is always outstanding. Her personal approach and attention to detail is greatly appreciated. Aleisha has absolutely made this whole process so streamlined and stress free. I would not hesitate to recommend her for future real estate needs. Sincere thanks 5 stars all the way!
I can not recommend David highly enough. Great communication, personable and great area knowledge. I would definitely go straight to David with my next property.
Soleil was a wonderful agent. The process was so successfully run which gave us confidence and was well negotiated with an outstanding result. Kristy was an integral part of the team which gave us an enjoyable and no problem experience of selling a house. I recommend them highly.Soleil was a wonderful agent. The process was so successfully run which gave us confidence and was well negotiated with an outstanding result. Kristy was an integral part of the team which gave us an enjoyable and no problem experience of selling a house. I recommend them highly.
LJ Hooker wins Canstar customer satisfaction award
LJ Hooker customers are the most satisfied in Australia, with the real estate group winning the respected, independent Canstar Blue award for Most Satisfied Customers.
Canstar surveyed almost 1,000 customers who had recently used the services of a real estate agent, with LJ Hooker being awarded five-star ratings in four disciplines which are pivotal to the customer experience: Communication and Advice, Contract Handling, Problem Resolution and Marketing.
LJ Hooker topped the ranking ahead of six other national real estate networks. Graeme Hyde, Network Chief of LJ Hooker, said the independent rating underlined the collective commitment to customer service of LJ Hooker’s agents and property managers across Australia.
“Customers engage LJ Hooker because of the 90 years of trust and confidence we’ve provided to generations of sellers, buyers, landlords and tenants during their property journeys,” said Mr Hyde. “Companies don’t get to enjoy such longevity without making their customers their central focus”.
The real estate industry is changing through the development of digital innovation, and LJ Hooker has taken the lead in that space.
But LJ Hooker regards digital innovation as an enabler for our customer service, supporting a richer and more beneficial agent / customer or property manager / customer experience.
“The Canstar Blue Customer Satisfaction award proves our sellers, landlords, buyers and tenants appreciate our commitment to making their property journey an enjoyable one.”